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NetTicket Live - FAQ

I have a smart TV, Chromecast or AppleTV device

Open your smart TV's internet browser and go to Fill in the ticket code you received to your e-mail after the purchase and click the Watch -button.
NetTicket Live uses HTML-technology and should work with all major javascript supported browsers.
See your smart TV's manual for more information.

Use Chromecast to watch the video content by opening Google Chrome web browser on your mobile device or computer. Fill in the ticket code you received to your e-mail after the purchase and click the Watch -button.
Choose Cast from the browser menu and select the target display.

For Apple devices AirPlay can be used to stream the video content.

I want to test if NetTicket Live works on my device

By clicking on the link below a presentation video will be shown.

If the playback works you are able to use NetTIcket Live to watch recordings and live stream.

Nothing happens / Video won't start

The recording or live stream playback starts when you press the "Play" -button at the bottom left or in the middle on the video screen.

Video has no audio

By default audio is disabled on live streams. Press "Click to Unmute" at the top of the video screen to turn on audio.
Additionally, make sure your volume level and output device are properly adjusted in your device settings.

The recording is bad quality

Check that your internet connection is in good condition as the transmission of video and stream material requires a good internet connection. With mobile devices, choppy sound and image can appear.

With the test video you can check that everything works regarding NetTicket's services.

The event organizer is in charge of the quality, for both picture and sound. NetTicket is not able to make adjustments to the quality. Feedback must be addressed directly to the event organizer.

If you are in need of the Event organizers contact details, send an e-mail to for more information.

Spinning circle shown on the video screen

The media player is starting or buffering the video. Try stopping the playback and hit play after a few seconds. This might solve the problem.

If you are still experiencing a spinning circle the video buffer is most likely empty. These kind of issues are usually caused by weak or high load on the internet connection. The player buffers up to 15 seconds of the video to avoid playback interruptions, but in case of an empty buffer, the spinning circle is shown until the player establishes a connection to the video source.

How do I buy codes

You can buy codes in our Web shop for recordings or livestreams. You will find the event by name or by the event organizers name. You will also find all available Streams under "Products"

I have paid but haven´t received a code?

When the payment is completed the 10 signs code and the link is shown on the screen and the ticket code is also sent to you by e-mail. Check your junk mail / trash in your inbox as well.

If you still can’t find the ticket with the code, please contact us at with your email address and phone-number.

I have a code but don´t know what to do?

Go to and fill in the 10 signs long code in the "ticket code" box and press "Watch". If the code is valid the video or live-stream will start.

I have received a code that doesn´t work

Check that you have been filling out the right code. The best way is to copy the code from your ticket and then paste it into the right place.
Make sure if you´re not copying the code that there´s a difference between number 1 and letter I as well as between number 0 and letter O.

The code I received is showing the wrong recording or livestream

Please let us know by sending an e-mail to so we can correct it.  

I got a message saying that “Your ticket code is being used on another device. Due to privacy reasons a ticket code can only be used on one device at a time.”

By entering the code to another device the right to watch the event has changed to the last device that used the code.

Shut down existing browser sessions on all devices and restart viewing usually fixes this problem.

I got a message saying that "The Recording or livestream can´t be viewed and is no longer available at NetTicket Live"

The code is only valid for a certain time.

Usually the code is for sale and can be used for 7 days after the event. If the code is valid for only 24 hours the time starts when the code is used for the first time.

I regret buying the code or I´m dissatisfied with my purchase

Purchased tickets cannot be refunded or exchanged. If an event is cancelled the Event organizer is in charge of refunds.

If you are in need of the Event organizers contact details, send an e-mail to for more information.

Is it possible to chat with the organizer or artist?

Yes. In streaming, it is possible to communicate with the event organizer or artists if the event organizer has activated that option and moderates the discussion.

NetTickets obligations

NetTicket is in charge of selling codes, delivering codes and viewing streams at website.

The event organizer is in charge of the quality, for both picture and sound and  NetTicket has no responsibility regarding the quality of the recording or the stream.