Accessibility Statement
This accessibility statement applies to the NetTicket service (https://www.netticket.fi/). The statement was prepared on 28 May 2026. The service is subject to the Act on the Provision of Digital Services, which requires online services covered by the Act to be accessible.
The accessibility of the service has been assessed by an external expert organisation, and NetTicket staff have verified that the fixes have been implemented.
Accessibility status of the digital service
The service currently partially meets the accessibility requirements.
Non-accessible content
Page template issues
- The pages do not use a semantic heading structure. (WCAG 1.3.1)
- The names of interactive elements are in a different language from the page's main content. (WCAG 4.1.2)
- The website's headings are not descriptive. (WCAG 2.4.6)
- The function of the shopping cart icon is difficult to understand from the icon alone. (WCAG 2.4.6)
Visual issues
- Text does not have sufficient contrast against all backgrounds. (WCAG 1.4.3)
Form issues
- Error messages are not sufficiently descriptive. (WCAG 3.3.3)
Other findings
- PDF receipts and tickets are not accessible, partly because technical tagging is missing. (WCAG 1.3.1, 1.3.2, 2.4.2, 3.1.1)
- Seating plans for performances and table plans for restaurant services sometimes convey extraneous information to assistive technologies. (WCAG 1.3.1, 4.1.2)
- Elements lack technical state information, so users do not know whether, for example, the navigation menu is open or closed. (WCAG 4.1.2)
- The service contains elements with an incorrect functional role, such as buttons that should be links. (WCAG 4.1.2)
- The service contains links whose purpose is not clear from their technical names. (WCAG 2.4.4, 4.1.2)
- The website contains links that open in a new tab without warning. (WCAG 2.4.4)
Content not covered by the legislation
- content published in the service by users or other third parties that is not produced, funded or controlled by the service provider
- reproductions of items in heritage collections that cannot be converted into a format that meets the accessibility requirements
- office file formats (such as doc, pdf and odt) published before 23 September 2018
- web content archived before 23 September 2019
Give accessibility feedback or request further information
If you notice accessibility problems on the website, you can send us feedback by email at info@netticket.fi. We will respond within 14 days.
Supervisory authority
If you are not satisfied with the response you receive, or if you receive no response within two weeks, you can submit a complaint or request clarification from the Finnish Transport and Communications Agency Traficom. Traficom's website explains in detail how to submit a complaint and how the matter will be handled.
Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision
www.webaccessibility.fi
saavutettavuus(at)traficom.fi
telephone switchboard 029 534 5000